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Error - Failed to import from URL


1 comment

  • Hilary Miller

    Hi James, 

    This error can occur if your institute has some kind of SSL proxy server intercepting https traffic.  To fix the error you may need to paste a copy of the custom root certificate that is installed in the Trusted Root CA store on your machine into the SSL.CustomTrustedCertificates preference.  I'd suggest you speak with your IT department about how to get a copy of the certificate.

    To add it to the preferences, click the Edit button and in the Value Box paste in the certificate contents (you should be able to open the certificate in a text editor to paste from).  


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