Unknown failure error during InterPro domain scan

Dinesh Jadhav

• August 22, 2022 07:06

Hello,

I am trying to perform an InterPro domain scan in geneious. I am using FASTA files for the same. The domain scan starts fine however, after 10-20 % completion, scanning stops due to unknown failure. I am sharing the picture for the same.

May I know if anyone else faced the same issue? is there any solution for the same?

I hope to hear from you soon

I hope to hear from you 

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  Tom Edwards

  • August 22, 2022 21:57

  Hi Dinesh,

  Interproscan is running perfectly for me using the latest version of Geneious Prime (2022.2.1) and the latest version of the Interproscan Plugin. 

  The error suggests that there is a problem in your internet connection, possibly there is a firewall or antivirus which is blocking the interproscan internet requests?

  Feel free to contact our support team here https://www.geneious.com/contact-us/ who have experience dealing with similar problems and may be able to provide further assistance.

   

  Cheers,
  Tom

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