Troubleshooting custom plugin url

Roman Golovin

• March 01, 2023 14:30

Dear community,

We use a custom plugin URL to distribute our plugin but sometimes we get the following error. Is there a way to get more information about the error, see logs or something?

0

• Official comment

  

  Jonas Kuhn

  • March 06, 2023 20:34

  Hi Roman, 

  unfortunately there isn't any more information available.

  This would have happened when a connection to the URL cannot be established, or if the file can't be downloaded.

  If you contact support from within Geneious and include the feedback file (an option in the 'Contact Support' action) we _might_ be able to see in a bit more detail where it fails, but I can't promise that it will help a lot.
  Most likely there is something preventing you from contacting the server reliably. 

Please sign in to leave a comment.