The following patch has been made available to enable customers on a perpetual license for Geneious R9, R10 or R11 to continue using their license on macOS 10.15 Catalina. Note that this patch doesn’t address all known issues on Catalina, only licensing. This patch will also address licensing issues on MacOS 11 Big Sur.
If you are running macOS 10.12 Sierra or later, the fix can be applied prior to upgrading to Catalina. If possible, we recommend that you do so to ensure a smooth transition.
If you are able to upgrade to Geneious Prime 2019.2.3 or later you will not need to apply this fix.
For more information, please refer to our announcement on Catalina: Mac Users: Running Geneious/Geneious Prime on macOS 10.15 Catalina.
- Unzip the downloaded file by double clicking it. If you are using the Safari browser, this may have already been done.
- Double click CatalinaLicensingFix and follow the onscreen instructions.
- Run Geneious.
- Dismiss any messages saying "Failed to launch FLEXnet licensing service" or "Your license has expired" (click "Trial Later" if the option is provided).
- Select Help - Install FLEXnet from the menu and follow the instructions to reinstall FLEXnet.
- Restart Geneious.
Note: FLEXnet must already be installed to apply this fix. If you have never previously activated a personal or trial license in Geneious but now wish to do so, you will need to Install FLEXnet via the Geneious Help menu first, then follow the instructions above to apply the fix. Once you have completed the initial installation of FLEXnet you will receive error messages until you have applied the fix.