In order to activate a license, download plugins and search external databases like NCBI, Geneious needs to be able to connect to the internet. If you have a firewall preventing direct access, or are behind a proxy server you may need to manually configure your connection settings.
To find your proxy settings, open your default internet browser and go to the connection settings:
- In Google Chrome, Settings→Advanced->System→Open Proxy Settings
- In Safari, Preferences→Advanced→Proxies (Change Settings...)
- In Firefox, Preferences→Network Settings
- In Edge, Settings→System→Open computer proxy settings
If a proxy server or an automatic configuration script are specified here then they must be put into the Geneious preferences also. To do this, select Preferences in the Tools menu in Geneious, or click the Preferences button at the top of the Geneious window. Set the proxy settings under the General tab to the same as those from your browser.
If there are no proxy settings specified in your browser, we suggest you consult with your IT people regarding the appropriate settings.