Users transitioning from the legacy floating license may need to remove the old configuration from their properties file before switching to the new user-based email sign on style licenses.
To do so, find your geneoius.properties file.
On Windows the file will be located in your installation directory, e.g. C:\Program Files\Geneious Prime
On MacOS this file is located in /Applications/Geneious Prime.app/Contents/Resources/app
Open the file in any text editor and locate the following section:
## license server settings
override-property-com.biomatters.iseek.license.licensingMethod.licensingMethod=Flexnet_server
override-property-flexnet_server.host=my.server.address
override-property-flexnet_server.port=27001
If these lines are not commented out (starting with '#') already, comment them out so that it appears like this:
## license server settings
#override-property-com.biomatters.iseek.license.licensingMethod.licensingMethod=Flexnet_server
#override-property-flexnet_server.host=my.server.address
#override-property-flexnet_server.port=27001
Save this file (you may need administrative rights to do so) and restart Geneious. You should now have cleared the floating license settings and can activate with the new sign in.